Support
A little help finding your era.
Need help or want to share feedback? Email us and we’ll reply as soon as we can.
Common questions
My library looks empty.
Check Settings → Privacy & Security → Media & Apple Music and make sure My Music Era has access, then reopen the app.
AI narratives are missing.
Narratives are optional and require a supported device with Apple Intelligence enabled and the on-device model available. Turn them on using the invitation in the Insights tab, or in the app’s About → Settings if you previously dismissed it.
How do I delete my data?
Delete the app to remove its locally stored app data from your device. Your Apple Music library is unaffected. Device backups are managed separately in your Apple device and backup settings.
Before you email
Tell us what happened and include your device model, iOS version, and app version if you can. Share only what’s needed to explain the problem.